Betting Rules

1. General betting rules

These rules apply to betting and gaming activity carried out through Koru Casino, subject to the terms displayed for the particular product or game. They should be read together with the website terms and conditions, privacy information, responsible gambling guidance and any game-specific rules. If there is a difference between a general rule and a specific game rule, the specific rule will generally apply to that game.

By opening an account, placing a wager or participating in a game, you confirm that you have read and understood the rules that apply. You are responsible for checking the available information before committing funds. Rules may differ between games, betting markets, tournaments, promotional activities and other products. The applicable rules are the rules shown on the website at the relevant time, unless a lawful correction or adjustment is required.

Koru Casino expects all players to use the service lawfully and honestly. You must comply with the laws and regulations that apply to you, including any rules concerning online gambling, age, location, identity verification, payments and taxation. It is your responsibility to confirm that using the service is permitted where you are located. Access may be restricted where a product is not available or where legal or operational requirements apply.

• You must be of the minimum legal gambling age that applies to you and must not allow another person to use your account.
• You must provide information that is accurate, current and complete when registering or updating an account.
• You must keep your login details confidential and notify Koru Casino if you believe your account has been accessed without permission.
• You must not use the service for unlawful purposes, fraud, money laundering, collusion or any other form of misuse.
• You should only wager money that you can afford to lose and should set personal limits before you begin.

Account eligibility and verification

A valid account may be required before you can place a wager or use a particular game. Koru Casino may carry out age, identity, location, payment or security checks. You may be asked to provide documents or information to complete these checks. Until the required checks are completed, access to some functions, deposits, withdrawals or wagers may be limited, delayed or declined in accordance with the applicable terms.

2. Placing bets, payments and account activity

You should review your selection, stake, odds or displayed game information before confirming a wager. A bet is normally treated as accepted only when the website confirms it and records it in your account or betting history. A selection placed in a shopping basket, bet slip or similar area is not necessarily an accepted wager. If you are unsure whether a bet was accepted, check your account history before placing another wager.

Koru Casino may decline, restrict, cancel or refuse a wager where permitted by the applicable rules. This may happen because of a technical issue, an incorrect display, a market or game being unavailable, a suspected error, an account restriction, a failed verification check, a payment issue or a requirement under applicable law. A wager must not be treated as accepted solely because a request was submitted.

Account and payment responsibilities

Funds must be provided through an approved payment method in your own name unless the applicable terms expressly allow otherwise. You must not use a payment method belonging to another person without authorisation. Payment providers may apply their own terms, processing requirements or charges. Koru Casino may delay or restrict transactions while reviewing account activity, payment ownership, identity or compliance information.

You should check your balance and transaction history regularly. If you notice an unfamiliar transaction, an incorrect balance or a wager that does not appear as expected, stop using the account and raise the issue through the available support channel. Keep records of relevant dates, amounts, game names and transaction references where possible. This can help any review to be completed accurately.

Technical and connection issues

You are responsible for maintaining a suitable device, internet connection and account security. A delay or disconnection does not automatically cancel a wager that has already been accepted. If a session ends unexpectedly, check the account or game history before attempting to repeat the wager. Repeated submissions may create more than one accepted transaction.

Where technical information is inconsistent, Koru Casino may investigate system records, transaction logs, game data and other relevant information. You should not attempt to exploit a visible error, malfunction or pricing mistake. Any benefit obtained from a clear error may be reviewed and, where permitted, reversed.

3. Game results, settlement and corrections

Wagers are settled using the result produced or recorded for the relevant game, event or betting market and the rules displayed for that product. The result may be determined by an approved game system, an official event result, a published market condition or another stated settlement method. The game rules should be checked before play because they may explain how winning combinations, ties, cancellations, incomplete events or other outcomes are handled.

Where a game result is shown on screen, the displayed result may be subject to confirmation, review or correction. A technical display does not override the underlying game record or the applicable rules. If an error affects the presentation, calculation or settlement of a wager, Koru Casino may correct the error and adjust the account balance or outcome as permitted by the relevant terms and law.

A game or betting market may be suspended, cancelled, voided or declared invalid for reasons including a technical fault, an interrupted connection, an incorrect price or description, an unavailable event, a rules issue, suspected manipulation or another circumstance that prevents reliable settlement. The treatment of affected wagers depends on the product rules. Some wagers may be returned, while others may remain valid if a separate part of the wager can be settled.

Checking and reporting an issue

If you believe a wager has been settled incorrectly, first check the relevant game rules, account history and any notice shown on the website. If the issue remains unresolved, submit the details through the available customer support or complaints process. Include enough information to identify the account activity, such as the date, game or market, stake, displayed result and transaction reference. Do not send passwords or unnecessary sensitive information.

• Check the relevant game or market rules before placing a wager.
• Confirm that your bet, stake and selection are correct before submitting it.
• Review your betting history after play, particularly if a connection problem occurs.
• Do not repeat a transaction unless you have checked whether the first attempt was accepted.
• Keep screenshots or other details of an issue if the displayed information appears incorrect.

Complaints are reviewed using the information available at the time, including account records, system logs, payment records and the applicable rules. You may be asked to provide further information or allow time for an investigation. Any outcome will be based on the relevant terms, the recorded transaction and applicable legal requirements. If an external review or dispute process is available, information about that process will be provided through the appropriate website or support channel.

4. Fair play and responsible betting

Koru Casino uses account, payment and game information to protect the service and help identify activity that may be unsafe, unlawful or inconsistent with these rules. Activity may be reviewed where there are concerns about fraud, collusion, multiple accounts, identity, payment ownership, promotion misuse, manipulation, automated play or other prohibited conduct. Reviews may result in a request for information, temporary restrictions, cancellation of affected activity or account action where permitted.

You must not interfere with the operation of the website or games. This includes using unauthorised software, bots, scripts, devices, exploits or automated systems; manipulating results or communications; attempting to gain unauthorised access; or helping another person avoid a restriction. You must also not coordinate with other players to obtain an unfair advantage.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Results are uncertain, and no betting strategy can guarantee a win. Set a budget before you play and stop when that budget has been reached. Never chase losses by increasing stakes or gambling for longer than planned.

1. Decide how much time and money you can comfortably spend before starting.
2. Use available deposit, wager, session or loss limits where those tools are offered.
3. Take regular breaks and avoid gambling when upset, tired, under the influence of alcohol or affected by other substances.
4. Do not borrow money, sell belongings or use essential household funds to gamble.
5. Keep gambling separate from rent, bills, savings and other financial commitments.
6. Talk to someone you trust if gambling is affecting your mood, relationships, work or finances.
7. Use a timeout or self-exclusion option if you need a longer break from the service.

If you think your gambling is becoming difficult to control, stop playing and use the responsible gambling tools available on the website. Independent gambling support services in Australia may also be able to provide confidential information and assistance. Koru Casino may apply safeguards, limits or account restrictions where required by law or where they are part of its responsible gambling procedures.

Changes to these rules

Betting rules may be updated to reflect changes to products, technology, security procedures, legal requirements or operational practices. The latest version published on the website applies to future activity from the stated effective date. You should review the rules regularly, especially before using a product after an update. These rules are general information and do not replace the specific rules shown for an individual game or betting market.