Privacy Policy | Koru Casino

About this Privacy Policy

Koru Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy is written in general terms so that it is easy to understand what information may be collected, why it may be used, how it may be protected and what choices may be available to you.

This policy applies to information collected through the Koru Casino website, account services, customer support channels and related online features. It may also apply when you communicate with us about an account, a transaction, a verification request, a technical issue or a privacy question.

By using the site, you should read this policy together with any other notices shown during registration, account use or a particular service. Those notices may explain a specific use of information at the time it is collected. If you provide information about another person, you should make sure you are permitted to do so and that they understand how their information may be handled.

This policy may be updated from time to time to reflect changes to the site, services, technology or privacy practices. The current version will apply when you use the relevant services. You should review this page occasionally so you remain aware of how information may be handled.

Information we may handle and why

The information handled by an online casino can vary depending on how you use the site and which services you access. We aim to collect information that is reasonably needed for a particular purpose. The main categories may include the following:

Account details, such as your name, date of birth, contact information, username, account preferences and information you provide when registering or updating an account.
Identity and verification information, which may include copies or details from identity documents, proof of age, information used to confirm account ownership and other information needed for verification checks.
Payment and transaction records, such as deposits, withdrawals, payment methods, transaction dates, amounts, account balances and information needed to investigate or confirm a payment.
Communications and support information, including messages, enquiries, feedback, documents or other information you provide when contacting customer support or asking for assistance.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information and details about how you use the site.
Cookie and usage information, including pages visited, session activity, login events, preferences, referral information and interactions with site features.

We may use this information to create and operate your account, provide the services you request, process and monitor transactions, communicate with you and provide customer support. Account and contact details help us identify your account and respond to questions. Verification information helps confirm identity and age, protect accounts and support anti-fraud and security checks.

Payment and transaction information may be used to process deposits and withdrawals, maintain accurate records, identify unusual activity, resolve disputes and help protect the site and its users. Technical, device and usage information may help us keep the website working, remember preferences, investigate errors, improve performance and detect unauthorised or harmful activity.

Information may also be used where necessary to meet legal, regulatory, financial, responsible gambling, security or record-keeping obligations. It may be used to enforce applicable terms, prevent misuse, respond to lawful requests and protect the rights, property and safety of players, Koru Casino and other people.

Where you have chosen to receive marketing, we may use relevant contact details and preferences to send information about services, features or promotions that may be of interest. Marketing preferences can be changed, and you can withdraw consent to marketing as described below. Withdrawing marketing consent does not necessarily stop service messages, security notices, transaction updates or other communications needed to operate an account.

Cookies and similar technologies

Koru Casino may use cookies and similar technologies to make the site work, remember settings, support account sessions, understand site usage and help identify unusual activity. A cookie is a small text file or similar item stored on your device by a website. Some cookies may be needed for core functions, while others may support analytics, preferences or relevant communications.

Cookies may help us remember that you are logged in, keep parts of a session secure, maintain selected preferences and understand which pages or features are useful. Information collected through cookies may be combined with other technical or account information where appropriate for the purposes described in this policy.

You can manage or delete cookies through the settings in your browser. Your browser may allow you to block all cookies, block certain types of cookies or notify you when a cookie is being placed. If you disable essential cookies, some account, security or site functions may not work properly. Browser settings do not necessarily remove information already collected for other purposes.

Sharing, security and keeping information

Information may be shared with service providers and other parties where this is reasonably required to operate the site and provide services. Examples may include providers supporting payment processing, identity and verification checks, fraud prevention, technology hosting, security, customer support, communications, analytics and technical maintenance. These parties should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to complete a transaction, investigate suspected fraud or misuse, protect the site and its users, respond to a valid legal request or meet an applicable obligation. We do not treat your personal information as a product to be sold. Any disclosure should have a legitimate operational, security, legal or service-related purpose.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and notify support if you believe your account has been accessed without permission.

Information is kept for as long as it is reasonably needed for the purposes described in this policy, to provide services, resolve issues, protect the site, maintain business records or meet legal obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Where external service providers are involved, information may be handled through systems or locations outside the place where you live. Appropriate arrangements may be used to support the security and permitted use of that information. The exact location and method of processing can depend on the service and technology required.

Your privacy rights and how to contact us

You may have rights in relation to the personal information held about you. Depending on the circumstances, you can ask for access to your information, request correction of information that is inaccurate or incomplete, request deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about a privacy matter.

To exercise these data rights, email support@korucasino.click. Please explain the request clearly and include enough information for us to understand which account or records are involved. For example, you may write that you want to access your personal information, correct a particular detail, delete eligible information or withdraw consent to marketing. You do not need to provide more information than is reasonably necessary to identify the request.

For security, we may need to verify your identity and confirm that a request relates to you before providing information or making changes. This helps prevent unauthorised access to account details and identity documents. We may ask for reasonable supporting information, but sensitive documents should only be provided through an appropriate secure process when requested.

We aim to respond to valid requests within a reasonable period. Some requests may be limited or refused where information must be retained for legal, security, fraud prevention, dispute resolution or account administration purposes. Deleting an account or withdrawing consent does not automatically remove records that we are required to keep, and it may not remove information that is needed to establish, exercise or defend a claim.

If you withdraw consent to marketing, we will update your marketing preferences where reasonably possible. You may continue to receive essential account, service, security or transaction messages because those communications are not promotional. If you believe information about you is inaccurate, please contact support@korucasino.click with the correction you are requesting so it can be reviewed.

If you have a privacy concern, contact support@korucasino.click first so the matter can be reviewed and addressed. Please do not send payment passwords or other unnecessary security credentials in an email.