Koru Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Koru Casino in relation to your use of the website, account services, games, promotions and related features. They apply whenever you access or use the service, whether you browse as a visitor or use a registered account. If you do not accept these terms, you must not use the service.

Additional terms may apply to particular games, payment methods, promotions, competitions or other features. Those terms will be made available where relevant and should be read together with this document. If an additional term conflicts with these terms, the additional term will generally apply to the specific activity for which it was provided.

Koru Casino may update these terms from time to time to reflect changes to the service, technology, legal requirements or business practices. The updated version will apply from the date it is published, unless a different effective date is stated. You should review this page regularly. Continuing to use the service after an update means that you accept the revised terms.

These terms are intended for players in Australia and are subject to applicable laws. Gambling may not be lawful in every location or in every circumstance. You are responsible for checking that your use of the service is permitted where you live and for complying with all applicable legal requirements.

2. Eligibility and account responsibilities

Who may use the service

You must meet the applicable minimum legal age to use Koru Casino. You must not create or use an account if you are underage, prohibited from gambling, subject to a self-exclusion arrangement that prevents access, or otherwise unable to enter into a legally binding agreement. Koru Casino may request information or documents to confirm your age, identity, location or eligibility before allowing certain activities.

You must provide accurate, complete and current information when registering and whenever your details change. Information supplied for account checks must be genuine and must belong to you. You must not create an account using another person's name, payment details, identity documents or personal information.

Account security

You are responsible for keeping your login details confidential and for taking reasonable steps to protect access to your account. Do not share your password, allow another person to use your account or leave your account open on a device that other people can access. You should notify Koru Casino promptly if you suspect that your account has been accessed without permission or that your credentials have been lost or compromised.

Each player may generally maintain only one personal account unless Koru Casino has expressly approved an alternative arrangement. Accounts must be used only by the registered account holder. You must not transfer, sell, lend or otherwise provide access to an account. Any account activity carried out through your login may be treated as activity authorised by you unless there is evidence of an unauthorised security breach.

Fair and lawful use

You must use the service honestly and lawfully. You must not use automated systems, bots, scripts, software, devices or technical methods designed to interfere with the service, gain an unfair advantage or manipulate a game, promotion, account or transaction. You must not exploit errors, technical faults or omissions. If you identify a suspected error, you should stop using the affected feature and report it through the available support channel.

3. Deposits, withdrawals and gameplay

Account funds

You may only deposit money using a payment method that belongs to you or that you are authorised to use. Deposits must be made for lawful purposes and must not involve funds obtained through fraud, theft, money laundering or any other unlawful activity. Koru Casino may delay, reject or review a transaction where additional checks are required.

You should only deposit an amount that you can afford to lose. Gambling should be treated as entertainment and not as a way to earn income, repay debts or solve financial problems. You are responsible for checking your balance and transaction history and for reporting any apparent error as soon as reasonably possible.

Payment methods may have their own conditions, processing arrangements, fees or restrictions. Koru Casino does not control the policies of banks, card providers, digital wallet providers or other payment services. A payment may be declined, reversed or delayed by a third party. You remain responsible for any charges applied by your payment provider.

Withdrawals and verification

Withdrawal requests may be subject to account, identity, payment and compliance checks. Koru Casino may ask you to verify information before processing a withdrawal or returning funds. The method used to return funds may depend on the original payment method, operational requirements and applicable rules. Do not assume that a withdrawal request is complete until it has been confirmed through the relevant account process.

You must provide correct information for any withdrawal. Koru Casino may cancel or hold a transaction where information is incomplete, inconsistent or unable to be verified. Any decision concerning a transaction will be made in accordance with these terms, the applicable game or payment rules and legal obligations.

Games and results

Game results are determined by the relevant game rules and, where applicable, the technical systems used to operate the game. You should read the rules, instructions, stake information and any displayed conditions before participating. Once a game has been accepted and recorded by the system, it may not be possible to cancel or change the transaction.

If a game is affected by a clear technical fault, interrupted connection, incorrect display or system error, Koru Casino may review the affected activity and take reasonable corrective action. This may include voiding an affected transaction, restoring a balance or correcting an obvious error. Koru Casino will not knowingly rely on an error to give either party an unfair advantage.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses, free plays, competitions and other offers are available only where stated and may be subject to separate promotional terms. Those terms may include eligibility requirements, entry conditions, expiry dates, wagering or play requirements, game restrictions, maximum values and withdrawal conditions. You should read the complete offer terms before taking part.

Unless expressly permitted, a promotion is intended for one person and one account. Koru Casino may withhold, remove or cancel a promotional benefit where there is a breach of the offer terms, duplicate participation, suspicious activity, abuse of an offer or conduct that appears designed to obtain an unfair advantage. Promotional terms do not remove your responsibility to gamble within your means.

Responsible gambling

Gambling should be enjoyable, voluntary and within your financial and personal limits. Set a budget before you play and never chase losses. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and do not use money needed for rent, bills, food or other essential expenses.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Account tools may be available to help you manage your activity, such as deposit controls, activity reminders, time limits, cooling-off arrangements or self-exclusion. The available tools and their conditions should be reviewed before activation, as some restrictions may not be reversible during the selected period.

You may also seek independent assistance from an appropriate Australian gambling support service or qualified health professional. Koru Casino cannot provide medical, financial or legal advice, and a support service may be better placed to help with serious or ongoing concerns.

Personal information

Information collected through the service may be handled in accordance with the applicable privacy notice and privacy laws. Information may be used for account administration, identity and age checks, payment processing, security, fraud prevention, customer support, compliance and service improvement. You should review the privacy information to understand how personal information is collected, used, stored and disclosed.

5. Suspension, liability and other legal matters

Suspension and closure

Koru Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, identity verification, payment review, suspected fraud, breach of these terms or protection of the service and its users. Access may also be restricted if information cannot be verified or if continued use may create a legal or operational risk.

You may request closure of your account at any time through the available account or support process. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or promotional activity. Any remaining balance may be dealt with after applicable checks and in accordance with these terms and relevant legal requirements.

Service availability and liability

Koru Casino aims to provide a reliable service but does not guarantee that the website, games, account features or payment functions will always be available, uninterrupted or error-free. Access may be affected by maintenance, updates, internet connections, device issues, third-party services, events outside reasonable control or other technical circumstances.

To the extent permitted by law, you are responsible for your device, internet connection, account activity and decisions to participate. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, Koru Casino is not responsible for loss caused by your failure to follow these terms, misuse of the service, inaccurate information, unauthorised access resulting from inadequate account security, or events outside reasonable control.

Intellectual property and content

The website, design, text, logos, graphics, software and other content made available through the service are protected by intellectual property laws and belong to, or are used under licence by, the relevant rights holder. You may use the service for personal and lawful purposes only. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of the service without permission.

Complaints and governing terms

If you have a question, notice an account issue or wish to make a complaint, use the support process made available on the website. Provide enough information for the matter to be reviewed, including relevant transaction or account details, but do not send passwords or unnecessary sensitive information. Complaints will be considered in accordance with applicable procedures and legal requirements.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining provisions continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable additional terms and privacy information, represent the rules applying to your use of Koru Casino.